Dr. Hong-Mei Chen - Home Page

Dr. Hong-Mei Chen
Professor of IT Management

Department of Information Technology Management (ITM)
Shidler College of Business
University of Hawaii at Manoa
2404 Maile Way, Honolulu, HI 96822
Office: E601B
Email: hmchen@hawaii.edu
Phone: 808-956-7286; ITM department: 956-7430
Fax: 808-956-9889

Education

Doctor of Philosophy in Business Administration

University of Arizona, Tucson, Arizona

Major: Management Information Systems
Minor: Electrical and Computer Engineering

Master of Science in Management Information Systems

University of Arizona, Tucson, Arizona

Bachelor of Science in Business Administration

National Taiwan University, Taipei, Taiwan, R.O.C.

Concentration: International Banking/Finance
Passed both National General Examination and National Higher Examination in Finance

Awards/Honors

Service	Kaizen (Service Excellence) Award College of Business Administration
Teaching	Presidential Citation for Meritorious Teaching Award University of Hawaii at Manoa Dennis Ching Outstanding Teaching Excellence Award Dennis Ching Memorial Foundation CBA Teaching Excellence Award College of Business Administration
Research	Fulbright Senior Specialist in Information Technology Award J. William Fulbright Foreign Scholarship Board, the Bureau of Education and Cultural Affairs of the Department of State, and the Council for International Exchange of Scholars (CIES) Global Information Infrastructure (GII) in Healthcare Award, Semifinalist Project MISSION (Medical Imaging Support via Satellite Integrated Optical Network), International Global Information Infrastructure (GII) Society Best Paper Award, Runner-up "Medical Multimedia Information Management: A Research Framework," Pan Pacific Conference on Information Systems

Grants/Awards

Current Research Grants/Awards

"Service Engineering," 3-year private telecom corporation funding, 2008 -2011 summer

“ServiceEngineering: An Integrated Methodology,” SCB Research Fund, 2008 July -2009Summer.

Research Grants/Awards (Funding ended prior to June 30 2008):

DARPA (Department of Advanced Research Project Agent) grants:

High performance telemedicine and image database development: Associate Director for a US$5 million project in collaboration with NASA, State of Hawaii, Tripler Medical Center, Ohio Supercomputing center and Georgetown Medical Center.
Electrical Vehicle data visualization project: US$450K grant in conjuction with Electrical Vehicle National Data Center under a US$34 million grant.
Led Datawarehousing and data mining project for Electrical Vehicle National Data Center.

Multiple awards from Center for International Business Education and Research (CIBER) and a score of CBA or SCB competative research grants on SOA adoption, electronic customer relationship management, e-business and multimedia database research.
Private corporation research grant on "An Investigation into the Management of Ultra-Large Scale Grid Computing."
Fulbright Grant on "Business-IT Alignment," hosted by University of Jyväskylä, Finland.

Teaching (Curriculum Development) Grants: Oracle, IBM and CIBER.

Instructional Hardware/Software/Cash Grants: Obtained from private companies and individuals donations for founding the Advanced Information Management Solutions (AIMS) Lab: initial US$ 1.7 million software donation plus annucal upgrades, over US$200K technical support + over US$128K hardware grants. Sponsoring companies include: Oracle, Sun Microsystems, Apple, KPMG, Rare & Dear, Commercial Data Systems, etc..

Research

Current Research Interests:

Service Engineering, Business-IT Alignment <==> Service-oriented Architecture (SOA), Web 2.0, IT Governace, Enterprise Architecture, Software Architecture, Business Performance Management, Business Process Management, Business Architecture, Business Modeling, Grid Computing, Collaborative Commerce, etc.
Electronic Customer Relationship Management (e/ECRM) <==> E-Commerce, E-Business, Business Integlligence, Technology Adoption, e-Healthcare, e-Tourism, Telemedicine, Human Computer Interaction (HCI), etc.

Current Research Projects:

“Enterprise Service-Oriented Architecture (SOA) Adoption and Business-IT Alignment: Empirical Investigations," with Software Engineering Institute (SEI), NICTA (National ICT Australia), large international corporations, Fortune 50 companies, etc.

“Service Modeling and SOA Economics Scorecard," with Software Engineering Institute (SEI), NICTA (National ICT Australia), Fortune 50 companies,etc.

“Service System Development in the Crowd-sourced World: The Metroplis Model," with Web 2.0 and Fortune 500 companies

"Service Engineering," with University of Madeira, Portugal, CMU, and a large telecom corp.

“Improving Software Architecture Design Competence through Organizational Learning,” with Software Engineering Institute (SEI) and Carnegie Mellon University (CMU) Tepper School of Business School

“SD-ECRM: Service-Dominent Electronic Customer Relationship Management," with Service Dominent Logic (SDL) author, Dr. Stephen L. Vargo.

Research Publications:

Business-IT Alignment + Service Engineering

BITAM-SOA framework: Integrating Enterprise Architecture, SOA, and Business-IT alignment Methods
Service Engineering Schematic
Service Dominent Logic , SOA and ECRM
BITAM: an architecture-centric method for Business-IT Alignment

Electronic Customer Relationship Management + Electronic Commerce

Service Dominent Logic & ECRM
Web-based eCRM technology adoption and interface effectiveness
ECRM technology adoption & information system success

High Performance Telemedicine

ACTS GEO satellite communications
Supercomputing and medical triage services
Hospital data and resource sharing and integration

Distributed Multimedia Databases

Multimedia heterogeneous DB integration

CASE tool design and development for distributed DB design

Distributed image database systems

Semantic data modeling: distributed transaction/process modeling; integrated logical and fragmentation design

Artificial Intelliegence (AI) and DB

3D volume visualization for radiation treatment
Content-based image retrieval
AI for resource planning and allocation
Expert system for image retrieval

Articles published in Journal of Management Information Systems, Electronic Commerce Research, Journal of Parallel and Distributed Systems, Information & Software Technology, Journal of Electronic Commerce in Organizations, Science of Computer Programming, Journal of Database Marketing & Customer Strategy Management, International Journal of Space Communications, International Journal of Business Environment, etc.

Teaching

Undergraduate Business Core Courses : BUS311 (Information Systems for the Globoal Business Environment).
Undergraduate MIS Major Courses: ITM 352 (Business Programming), ITM 354 (Database Systems), ITM 366 (MIS Capstone, Writing Intensive), ITM360 (Advanced Database Systems and E-business), ITM387G (Advanced Database Systems), and ITM399 Independent Study.
Graduate MBA Courses: BUS615C (IT/IS in organizations, MBA core), BUS660 (Database Systems and E-business), BUS687G (Database Systems), ITM660 (Electronic Customer Relationship Management: Technologies and Strategies), and ITM699 Independent Study.
Ph.D. Courses: International Management Ph.D. Research Seminar (ITM704): Electronic Customer Relationship Management (ECRM) Research; CIS Ph.D. Seminar ( ITM 704): Database Systems and E-business Research modules, and ITM699 Independent Studies.
Executive Training Courses, Corporate Training Short Courses, and Invited Talks by Multi-national, Fortune 50 companies on Service Engineering, Business-IT alignment, SOA, Enterprise Architecture, electronic CRM, database design, strategic IS, datawarehousing, object-oriented data modeling, process reengineering, data mining, IT management, data security, etc..

Positions Held (Selected)

Interim Associate Dean for Academic Programs, August 2005 – August 2006

College of Business Administration, University of Hawaii at Manoa

President, CBA Faculty Senate, August 2003 - August 2005

College of Business Administration, University of Hawaii at Manoa

Founder and Director, the Advanced Information Management Solutions (AIMS) Lab, till Febuary 2006

College of Business Administration, University of Hawaii at Manoa