Dr. Hong-Mei Chen - Home Page

Dr. Hong-Mei Chen
Professor of IT Management

Department of Information Technology Management (ITM)
Shidler College of Business
University of Hawaii at Manoa
2404 Maile Way, Honolulu, HI 96822
Office: E601B
Email: hmchen@hawaii.edu
Phone: 808-956-7286; ITM department: 956-7430
Fax: 808-956-9889

Education

Doctor of Philosophy in Business Administration

University of Arizona, Tucson, Arizona

Major: Management Information Systems
Minor: Electrical and Computer Engineering

Master of Science in Management Information Systems

University of Arizona, Tucson, Arizona

Bachelor of Science in Business Administration

National Taiwan University, Taipei, Taiwan, R.O.C.

Concentration: International Banking/Finance
Passed both National General Examination and National Higher Examination in Finance in Taiwan

Awards/Honors

Service	Kaizen (Service Excellence) Award College of Business Administration
Teaching	Presidential Citation for Meritorious Teaching Award University of Hawaii at Manoa Dennis Ching Outstanding Teaching Excellence Award Dennis Ching Memorial Foundation CBA Teaching Excellence Award College of Business Administration
Research	Fulbright Senior Specialist in Information Technology Award J. William Fulbright Foreign Scholarship Board, the Bureau of Education and Cultural Affairs of the Department of State, and the Council for International Exchange of Scholars (CIES) Global Information Infrastructure (GII) in Healthcare Award, Semifinalist Project MISSION (Medical Imaging Support via Satellite Integrated Optical Network), International Global Information Infrastructure (GII) Society Best Paper Award, Runner-up "Medical Multimedia Information Management: A Research Framework," Pan Pacific Conference on Information Systems

Grants/Awards

Current Research Grants/Awards and Collaboration

" An Economics-Based Framework for Assessing Software Modularization Decisions." Senior consultant, NSF research grant, $1,1 million, PIs: Yuanfang Cai (Drexel University) and Rick Kazman (University of Hawaii), 2011-2015.
“Social CRM (Customer Relationship Management): New Rules All Around.” SCB, Research Award, FY2012 (2012 July-2013 summer)
“Green IS Design: Analysis of the Smart Grid,” collaboration with Software Engineering Institute (SEI), Carnegie Mellon, SCB Research Award, 2011 July – 2012 summer.
“Design of the Electronic Health Record Service (EHR),” Portuguese Ministry of Health, collaboration with University of Porto and IBM Advanced Study Center, Portugal, 2010F-2013S.
"Service Engineering," 3-year private telecom corporation grant, 2009 -2012 summer, with University of Madeira, Portugal..
“Beyond Service Orchestration: Integrating 'Artful”' Business Process Management and Customer Experience Design,” SCB Research Award, 2010 July – 2011 summer.
"Enabling B2C Value Co-Creation for Relationship Building and Service Innovation," SCB Research award, 2009 July -2010 Summer.
“Improving Software Architecture Design Competence through Organizational Learning,” with Software Engineering Institute (SEI) and Carnegie Mellon University (CMU) Tepper School of Business School, 2007- present.

Research Grants/Awards (Funding ended prior to June 30 2008):

DARPA (Department of Advanced Research Project Agent) grants:

High performance telemedicine and image database development: Associate Director for a US$5 million project in collaboration with NASA, State of Hawaii, Tripler Medical Center, Ohio Supercomputing center and Georgetown Medical Center.
Electrical Vehicle data visualization project: US$450K grant in conjunction with Electrical Vehicle National Data Center under a US$34 million grant.
Led Datawarehousing and data mining project for Electrical Vehicle National Data Center.

More than a dozen of research awards from Center for International Business Education and Research (CIBER) and SCB for research on e-business, multimedia database, SOA adoption, and electronic customer relationship management.
Private corporation research grant on "An Investigation into the Management of Ultra-Large Scale Grid Computing."
Fulbright Grant on "Business-IT Alignment," hosted by University of Jyväskylä, Finland.

Teaching (Curriculum Development) Grants: Oracle, IBM and CIBER.

Instructional Hardware/Software/Cash Grants: Obtained from private companies and individuals donations for founding the Advanced Information Management Solutions (AIMS) Lab: initial US$ 1.7 million software donation plus annual upgrades, over US$200K technical support + over US$128K hardware grants. Sponsoring companies include: Oracle, Sun Microsystems, Apple, KPMG, Rare & Dear, Commercial Data Systems, etc..

Research

Current Research Interests:

Green Information Systems <==> Sustainability service design and development, Smart Grid, Architecture Landscape, System Dynamics, Ultra large Scale Green Information Systems, Triple Bottom lines (TBL) or 3P (plant, people, profit) metrics, analysis and optimization, etc.
Service Engineering + Business-IT Alignment <==> Software Economics, Software Architecture, Metropolis Model, Edge-dominant Systems, Crowdsourced Systems, Open Source Systems, Strategic Management, Service System development, Service Dominant Logic (SDL), Service-oriented Architecture (SOA), Web 2.0, IT Governance, Enterprise Architecture, Software Architecture, Business Performance Management, Business Process Management, Business Architecture, Business Modeling, Grid Computing, Collaborative Commerce, etc.
Social CRM (Customer Relationship Management) <==> Social Networks, CRM, ECRM, E-Commerce, E-Business, Business Intelligence, Technology Adoption, e-Healthcare, e-Tourism, Telemedicine, Human Computer Iteraction (HCI), etc.
Big Data <==> Architecture, Access, Data Model, Ultra large systems, Visualization, Scalability, Security

Research Publications: (click on the underlined research domain for the list of publications)

Social CRM

Social CRM design and Service dominant logic

Green Information Systems

Ultra Large Scale Green Information Systems (ULS Green IS)
ULS Green IS Design Framework: ULTRA-GREEN
ECO-ARCH method: An architecture analysis method for ULS Green IS
Smart Grid Demand Response Systems

Service Engineering

Service System development
Empirical Study of Enterprise SOA implementation in Financial Services Industry
Metropolis Model for Crowdsourced Systems
BITAM-SOA framework: Integrating Enterprise Architecture, SOA, and Business-IT alignment Methods
Service Engineering Schematic
Service Dominant Logic , SOA and ECRM

Business-IT Alignment + Software Engineering + Software Architecture

Open Source System
BITAM: an architecture-centric method for Business-IT Alignment
Enterprise Architecture Interface
Requirement Engineering and BITAM

Electronic Customer Relationship Management (ECRM) + Electronic Commerce

Service Dominant Logic & ECRM
Web-based eCRM technology adoption and interface effectiveness
ECRM technology adoption & information system success

High Performance Telemedicine

ACTS GEO satellite communications
Supercomputing and medical triage services
Hospital data and resource sharing and integration

Distributed Multimedia Databases

Multimedia heterogeneous DB integration

CASE tool design and development for distributed DB design

Distributed image database systems

Semantic data modeling: distributed transaction/process modeling; integrated logical and fragmentation design

Artificial Intelligence (AI) and DB

3D volume visualization for radiation treatment
Content-based image retrieval
AI for resource planning and allocation
Expert system for image retrieval

Articles published in Journal of Management Information Systems (JMIS), Communications of ACM (CACM), IEEE Transactions on Services Computing, Electronic Commerce Research, Journal of Parallel and Distributed Systems, Information & Software Technology, Journal of Electronic Commerce in Organizations, Science of Computer Programming, Journal of Database Marketing & Customer Strategy Management, Pacific Asian Journal of the Association of Information Systems, International Journal of Space Communications, International Journal of Business Environment, etc.

Teaching

Undergraduate Business Core Courses : BUS311 (Information Systems for the Globoal Business Environment).
Undergraduate MIS Major Courses: ITM 352 (Business Programming), ITM 354 (Database Systems), ITM 366 (MIS Capstone, Writing Intensive), ITM360 (Advanced Database Systems and E-business), ITM387G (Advanced Database Systems), and ITM399 Independent Study.
Graduate MBA Courses: ITM685 (Electronic Commerce, MBA Elective), BUS615C (IT/IS in organizations, MBA core), BUS660 (Database Systems and E-business), BUS687G (Database Systems), ITM660 (Electronic Customer Relationship Management: Technologies and Strategies), and ITM699 Independent Study.
Ph.D. Courses: International Management Ph.D. Research Seminar (ITM704): Electronic Customer Relationship Management (ECRM) Research; CIS Ph.D. Seminar ( ITM 704): Database Systems and E-business Research modules, and ITM699 Independent Studies.
Executive Training Courses, Corporate Training Short Courses, and Invited Talks by Multi-national, Fortune 50 companies on Service Engineering, Business-IT alignment, SOA, Enterprise Architecture, electronic CRM, database design, strategic IS, datawarehousing, object-oriented data modeling, process reengineering, data mining, IT management, data security, etc..

Past Positions Held (Selected)

Interim Associate Dean for Academic Programs

College of Business Administration, University of Hawaii at Manoa

President, CBA Faculty Senate

College of Business Administration, University of Hawaii at Manoa

Founder and Director, the Advanced Information Management Solutions (AIMS) Lab

College of Business Administration, University of Hawaii at Manoa