Dr. Hong-Mei Chen Professor of IT Management Department of Information Technology Management (ITM) Shidler College of Business University of Hawaii at Manoa 2404 Maile Way, Honolulu, HI 96822 Office: E601B Email: hmchen@hawaii.edu Phone:  808-956-7286; ITM department: 956-7430 Fax:  808-956-9889

• Doctor of Philosophy in Business Administration
• University of Arizona, Tucson, Arizona
• Major: Management Information Systems
• Minor: Electrical and Computer Engineering

• Master of Science in Management Information Systems
• University of Arizona, Tucson, Arizona

• Bachelor of Science in Business Administration
• National Taiwan University, Taipei, Taiwan, R.O.C.
• Concentration: International Banking/Finance 
• Passed both National General Examination and National Higher Examination in Finance  in Taiwan

Grants/Awards

• Current Research Grants/Awards and Collaboration

•   “Green IS Design:  Analysis of the Smart Grid,” collaboration with Software Engineering Institute (SEI), Carnegie Mellon,  SCB Research Award,  2011 July – 2012 summer.
• “Design of the Electronic Health Record Service (EHR),” Portuguese Ministry of Health, collaboration with University of Porto and IBM Advanced Study Center,  Portugal,   2010F-2013S. 
• "Service Engineering,"  3-year private telecom corporation  grant,  2009 -2012 summer, with University of Madeira, Portugal..
• “Beyond Service Orchestration:  Integrating 'Artful”' Business Process Management and Customer Experience Design,” SCB Research Award, 2010 July – 2011 summer.
•  "Enabling B2C Value Co-Creation for Relationship Building and Service Innovation,"  SCB Research award,  2009 July -2010 Summer. 
• “Improving Software Architecture Design Competence through Organizational Learning,”  with Software Engineering Institute (SEI) and Carnegie Mellon University (CMU) Tepper School of Business School, 2007- present.

• Research Grants/Awards (Funding ended prior to June 30 2008): 
• DARPA (Department of Advanced Research Project Agent) grants:  
• High performance telemedicine and image database development: Associate Director for a US$5 million project in collaboration with NASA, State of Hawaii, Tripler Medical Center,  Ohio Supercomputing center and Georgetown Medical Center.   
•  Electrical Vehicle data visualization  project:  US$450K grant  in conjunction with Electrical Vehicle National Data Center under a US$34 million grant. 
• Led Datawarehousing and data mining project for  Electrical Vehicle National Data Center.
• More than a dozen of  research awards from Center for International Business Education and Research (CIBER) and SCB  for research on e-business, multimedia database, SOA adoption, and electronic customer relationship management.
• Private corporation research grant on "An Investigation into the Management of Ultra-Large Scale Grid Computing." 
• Fulbright Grant on "Business-IT Alignment," hosted by University of Jyväskylä, Finland. 

• Teaching (Curriculum Development) Grants: Oracle, IBM and CIBER.

• Instructional Hardware/Software/Cash Grants:  Obtained from private companies and individuals donations for founding the Advanced Information Management Solutions (AIMS) Lab:  initial US$ 1.7 million software donation plus annual upgrades, over US$200K technical support + over US$128K hardware grants.   Sponsoring companies include:  Oracle,  Sun Microsystems, Apple,  KPMG,  Rare & Dear,  Commercial Data Systems, etc..

Research

• Current Research Interests:  
• Green Information Systems <==>  Sustainability service design and development, Smart Grid,  Architecture Landscape,  System Dynamics, Ultra large Scale Green Information Systems,  Triple Bottom lines (TBL) or 3P (plant, people, profit)  metrics, analysis and optimization, etc. 
• Service Engineering and Business-IT Alignment <==> SSME,  Metroplis Model, Edge-dominant Systems, Crowdsourced Systems, Strategic Management,  Service System development, Service Dominant Logic (SDL), Service-oriented Architecture (SOA), Web 2.0,  IT Governace, Enterprise Architecture, Software Architecture, Business Performance Management, Business Process Management,  Business Architecture, Business Modeling, Grid Computing, Collaborative Commerce, etc.
• Electronic Customer Relationship Management (e/ECRM) <==> Social CRM,  E-Commerce,  E-Business, Business Integlligence, Technology Adoption,  e-Healthcare, e-Tourism, Telemedicine,  Human Computer Interaction (HCI), etc.

•  Research Publications:  (click on the underlined research domain for the list of publications)  

• Green Information Systems
• Ultra Large Scale Green Information Systems (ULS Green IS)
  
• ULS Green IS Design Framework
• ECO-ARCH method:  An architecture analysis method for ULS Green IS
  
• Smart Grid Demand Response Systems
• Service Engineering
• Service System development
• Empirical Study of Enterprise SOA implementation in Financial Services Industry
• Metropolis Model for Crowdsourced Systems
• BITAM-SOA framework: Integrating Enterprise Architecture, SOA, and Business-IT alignment Methods
• Service Engineering Schematic
• Service Dominant Logic , SOA and ECRM
• Business-IT Alignment  + Software Engineering
• BITAM: an architecture-centric  method for Business-IT Alignment
• Enterprise Architecture Interface 
• Requirement Engineering and BITAM
  
• Electronic Customer Relationship Management (ECRM)  +  Electronic  Commerce
• Service Dominant Logic  &  ECRM
• Web-based eCRM technology adoption and interface effectiveness
•  ECRM technology adoption & information system success 
•  High Performance Telemedicine
• ACTS GEO satellite communications
• Supercomputing and medical triage services
• Hospital data and resource sharing and integration
  
•  Distributed Multimedia Databases
•  Multimedia heterogeneous DB integration
•  CASE tool design and development for distributed DB design
•  Distributed image database systems
•  Semantic data modeling: distributed transaction/process modeling;  integrated logical and fragmentation design 
•  Artificial Intelligence (AI) and DB
• 3D volume visualization for radiation treatment
• Content-based image retrieval
  
• AI for resource planning and allocation
• Expert system for image retrieval

• Articles published in Journal of  Management Information Systems (JMIS), Communications of ACM (CACM),  IEEE Transactions on Services Computing, Electronic Commerce Research, Journal  of Parallel and Distributed Systems,  Information & Software Technology, Journal of Electronic Commerce in Organizations, Science of Computer Programming, Journal of Database Marketing & Customer Strategy Management, Pacific Asian Journal of the Association of Information Systems, International Journal of  Space Communications, International Journal of Business Environment,   etc.

• Undergraduate Business Core Courses :  BUS311 (Information Systems for the Globoal Business Environment).
• Undergraduate MIS Major Courses: ITM 352  (Business Programming),  ITM 354 (Database Systems), ITM 366 (MIS Capstone, Writing Intensive), ITM360 (Advanced Database Systems and E-business), ITM387G (Advanced Database Systems), and ITM399 Independent Study.
• Graduate MBA Courses:  BUS615C (IT/IS in organizations, MBA core), BUS660 (Database Systems and E-business),  BUS687G (Database Systems), ITM660 (Electronic Customer Relationship Management: Technologies and Strategies),  and ITM699 Independent Study.
• Ph.D. Courses: International Management Ph.D. Research Seminar  (ITM704):  Electronic Customer Relationship Management (ECRM) Research;  CIS Ph.D. Seminar ( ITM 704):  Database Systems and E-business Research modules,  and ITM699 Independent Studies.
• Executive Training Courses, Corporate Training Short Courses, and Invited Talks by Multi-national, Fortune 50 companies on Service Engineering, Business-IT alignment,  SOA, Enterprise Architecture,  electronic CRM,  database design, strategic IS, datawarehousing, object-oriented data modeling, process reengineering, data mining, IT management,  data security, etc..

• Interim Associate Dean for Academic Programs
• College of Business Administration, University of Hawaii at Manoa                              
• President, CBA Faculty Senate
• College of Business Administration, University of Hawaii at Manoa
• Founder and Director, the Advanced Information Management Solutions (AIMS) Lab
• College of Business Administration, University of Hawaii at Manoa